End-to-end Returns Solutions
Valuable supply chain insights and hassle-free refund solutions, all at e-tailers’ fingertips.
Why focus on Returns?
The numbers of returns in e-commerce increases every year, resulting in complexity, higher costs and delays for e-commerce retailers.
“70% of shoppers check out an e-tailer’s Returns Policy before making a purchase.”
Why choose e-PAQ Returns?
e-PAQ Returns blends technology and logistics to give
e-commerce retailers a powerful returns solution that makes it easy to win new customers and keep existing ones coming back to your business.
A seamless returns journey
First-mile complete
1
Return content check
2
Return accepted or rejected
3
Final-mile preparation
4
Final-mile injected
5
First-mile complete
1
Returned parcel is received at an Asendia Return Center
Parcel scan: Parcel is scanned by Asendia and return tracking changes.
Status:return received
Notification:“retailer x, we have received your return. Your refund is subject to inspection and acceptance at “brand name” (on/off option in retailer configuration)
Return content check
2
Return content check
If Add-On Solutions have been selected, additional stages will occur such as inspection and grading of the returned items.
Notification:we have processed your return. Please see the status of your request below (on/off option in retailer configuration)
Return accepted or rejected
3
Return is accepted or rejected
Status: Rejected OR Accepted
Notification: we have processed your return. Please see the status of your request below (on/off option in retailer configuration)
Final-mile preparation
4
Final-mile preparation
Return label added
After consolidation, a generic return label affixed to parcel with original order number and return number
Final-mile injected
5
Final-mile injected
Return is complete
Packages are consolidated, manifested and shipped back to Retailer’s chosen address – or retailer selects from an add-on solution.
Data insights and return details are visible on Returns Management Platform
Utilising Asendia’s global logistics network.
e-PAQ Returns delivers:
Ease of use
A simple returns solutions with intuitive online portals for customers and retailers
Enhanced solutions
An improved shopper returns experience that drives sales and customer retention
Real-time updates
Live tracking, scanning, inspection and grading that make it easier to process refunds
Customizable
A personalized returns management dashboard, reporting and insights
International experience
Worldwide customs expertise that helps retailers increase profitability
Cost-efficient
Efficient processing, consolidating and routing for greater cost effectiveness
See how e-PAQ Returns can benefit your business
Standard Solution
Software included: Our branded and configurable shopper returns portal and our retailer returns management portal including reporting features.
Retailer Choice: Retailer paid or shopper paid returns.
First-mile options: Our comprehensive carrier network includes localized services - deliver to drop off points.
Return Centers: Using our software we scan-in the item, check contents, consolidate and prepare items for their next step.
Final-mile options: We provide linehaul return, export manifest and declaration.
Add-on Solution
E-PAQ Returns offers additional solutions which support retailers. These are built bespoke based on your requirements. Just ask our team for more information on any of the below.
Connectivity: Integrate to platform via API to use your existing portal.
Inspection & grading options: Items are inspected and graded on return, restricted items are removed before last-mile option.
Customs options: Facilitating duty drawback and Returned Goods Relief.
Disposal options: Certified destruction of goods, recycle/ resell/donation of items. Liquidation services.
Access our global logistics network
Shopper communication
Sustainable solutions
Flexible return locations
Insights of return behaviour
Custom experts
Efficient resell
Access our global logistics network
Access our global logistics network
We have a large network of first-mile partners worldwide providing you with reliability, speed and cost-efficiency for both domestic and international returns
Shopper communication
Shopper communication
With optional live tracking notifications and automated communications, shoppers are up-to-date with the stage of their refund, which reduces customer support requests.
Sustainable solutions
Sustainable solutions
More and more consumers look for sustainable shipping methods when shopping online. With e-PAQ Returns, you can offer your customers 100% carbon neutral returns offset by Asendia.
Flexible return locations
Flexible return locations
Wherever you want your goods returned to, Asendia can deliver. Our Add-On solutions allow retailers to choose from dispatch points, reship within the country or EU locations. Destruction, resell, recycle, donation and liquidation can also be made available.
Insights of return behaviour
Insights of return behaviour
Unlock customer behaviour insights and manage returns in real time with a returns portal that reminds you to re-order, issue refunds and more.
Custom experts
Custom experts
e-PAQ Returns handles re-exportation and options. Our Add-On solutions cover a range of additional services such as re-importing goods to a customs warehouse, duty drawback and Returned Goods Relief.
Efficient resell
Efficient resell
Get your products back to your warehouses or back on the shelf more quickly, so they’re ready to be sold again.
We’re proud to offer 100% carbon neutral solutions through offsetting
As one of the largest global logistics providers, we know that protecting our planet comes first.
Since January 2022, Asendia has been 100% Carbon Neutral by offsetting all our international and local transport emissions, including those by our first-mile and last-mile partners. We’d like to go even further, so will be joining the well-known Science-Based Target initiative (SBTi) and committing to set science-based targets before the end of 2024.
Delivery Solutions
Our parcel & packet delivery solution, developed for e-tailers selling internationally. Optimize delivery costs and improve your shoppers’ experience.