End-to-end Returns Solutions

Valuable supply chain insights and hassle-free refund solutions, all at e-tailers’ fingertips.

Why focus on Returns?

The numbers of returns in e-commerce increases every year, resulting in complexity, higher costs and delays for e-commerce retailers.

“70% of shoppers check out an e-tailer’s Returns Policy before making a purchase.”

Why choose e-PAQ Returns?

e-PAQ Returns blends technology and logistics to give e-commerce retailers a powerful returns solution that makes it easy to win new customers and keep existing ones coming back to your business.

A seamless returns journey

Utilising Asendia’s global logistics network.

e-PAQ Returns delivers:

Ease of use

A simple returns solutions with intuitive online portals for customers and retailers

Enhanced solutions

An improved shopper returns experience that drives sales and customer retention

Real-time updates

Live tracking, scanning, inspection and grading that make it easier to process refunds


A personalized returns management dashboard, reporting and insights

International experience

Worldwide customs expertise that helps retailers increase profitability


Efficient processing, consolidating and routing for greater cost effectiveness

See how e-PAQ Returns can benefit your business

Standard Solution

Software included: Our branded and configurable shopper returns portal and our retailer returns management portal including reporting features.
Retailer Choice: Retailer paid or shopper paid returns.
First-mile options: Our comprehensive carrier network includes localized services - deliver to drop off points.
Return Centers: Using our software we scan-in the item, check contents, consolidate and prepare items for their next step.
Final-mile options: We provide linehaul return, export manifest and declaration.

Add-on Solution

E-PAQ Returns offers additional solutions which support retailers. These are built bespoke based on your requirements. Just ask our team for more information on any of the below.

Connectivity: Integrate to platform via API to use your existing portal.
Inspection & grading options: Items are inspected and graded on return, restricted items are removed before last-mile option.
Customs options: Facilitating duty drawback and Returned Goods Relief.
Disposal options: Certified destruction of goods, recycle/ resell/donation of items. Liquidation services.

We’re proud to offer 100% carbon neutral solutions through offsetting

As one of the largest global logistics providers, we know that protecting our planet comes first.

Since January 2022, Asendia has been 100% Carbon Neutral by offsetting all our international and local transport emissions, including those by our first-mile and last-mile partners. We’d like to go even further, so will be joining the well-known Science-Based Target initiative (SBTi) and committing to set science-based targets before the end of 2024.

Delivery Solutions

Our parcel & packet delivery solution, developed for e-tailers selling internationally. Optimize delivery costs and improve your shoppers’ experience.

Contact Us Today

Get a free consultation and quote!

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