Our specialist range of international packet and parcel services designed for online retailers.
All your deliveries with e-PAQ are automatically carbon neutral.
Our lowest cost international packet and parcel delivery service; ideal for low-value purchases.
The budget-friendly solution for when you require the additional peace of mind provided by tracking.
Tracked, fast and excellent value parcel service for shipping to key e-commerce destinations.
The fastest and most comprehensive delivery experience of the Asendia e-commerce range.
Why choose e-PAQ by Asendia?
Consumer delivery expectations vary from one country to another and from one purchase to the next. With e-PAQ by Asendia, you can offer your shoppers a choice of trusted delivery options at checkout, boosting conversions and customer satisfaction.
Grow your business internationally
By offering international shoppers a choice of familiar, convenient, and affordable delivery options they are much more likely to hit the checkout button.
Minimize delivery queries and complaints
Our services are trusted by some of the world’s biggest online retailers. We offer very reliable delivery, tracking, and customer support, and solutions to reduce issues at customs.
Reduce your costs and save time
Our services offer excellent value for money, and with our technology and processes, we make managing B2C cross-border logistics easy and efficient.
Our Services
Our lowest cost international packet and parcel delivery service, with basic milestone tracking; ideal for low-value purchases.
For packages up to 4.4 lbs
Worldwide coverage
Packages are delivered by the local postal operator, providing excellent value for money and reliability
Subject to priority handling, reducing delivery time
Delivered direct to mailbox or a convenient collection is available from local post offices
Maximum package value of $400
Easy customs handling for low value orders
The budget-friendly solution for when you require the additional peace of mind provided by tracking.
For packages up to 4.4 lbs
Worldwide coverage, with tracking available to most countries
Export, import and delivery tracking, giving you and your shoppers assurance parcels are on their way
Packages are delivered by the local postal operators, providing wide coverage, cost effectiveness and reliability
Delivered direct to mailbox or a convenient collection is available from local post offices
Maximum package value of $400
Easy customs handling for low value orders and prepaid customs service available
Tracked, fast, and excellent value parcel service for shipping to many of the world’s key e-commerce destinations
For packages up to 66 lbs to most destinations
Available to major and emerging e-commerce destinations worldwide
Fully-tracked service and optional signature upon delivery
Customs paid at destination and customs prepaid options
An Economy delivery option is available for some destinations
Contact us for additional options (e.g. PUDO, proof of delivery, cash on delivery)
The fastest and most comprehensive delivery experience of the Asendia e-commerce range.
For packages up to 66 lbs
Worldwide coverage, with tracking available to most countries
Customs paid at destination and customs prepaid options
Optimized tracking performance
Additional options available on request (e.g. timed deliveries)
Optimal delivery solutions to Europe for packages up to 66 lbs
Access to the largest parcel delivery network in Europe
Customs Prepaid (DDP) solution
Advanced delivery notifications via SMS and/or email with Predict service
Available to 26 European destinations
Automated GDPR processes
Service comparison chart
e-PAQ delivers packets and parcels worldwide
e-PAQ Standard and e-PAQ Plus deliver packets and parcels to over 220 countries and territories. e-PAQ Select and e-PAQ Elite are available to all the key e-commerce markets and many emerging markets too.
We have unique experience in key e-commerce markets
We deliver worldwide but have unique expertise sending packets and parcels to France and Switzerland (as a La Poste and Swiss Post company), and with Asendia operations in 17 countries, we know them very well too.
We also have Premium Partnerships with national postal and parcel providers in Europe, Asia, and the Middle East.
We specialize in international parcel services and mail and packet services for online retailers. With some of the world’s biggest e-tailers choosing e-PAQ, as well as many smaller businesses too.
Our packet and parcel services are very popular with e-tailers and brands selling clothing and apparel, beauty products, small consumer electronics, books, lifestyle products, supplements, toys, homeware, and gifts.
Maximum weight of international parcels
Most international packets and parcels we send are under 4.4 lbs, but we offer services for packages up to 66 lbs.
Our user-friendly shipping platform
We give you access to Asendia Shipping, our sophisticated, user-friendly, multi-carrier shipping platform which outputs the label you need, to get each parcel to its destination using the service your shopper has chosen. It also manages your parcel data, enabling smooth paperless customs clearance.
We can easily integrate Asendia Shipping with your fulfilment systems, as well as platforms like Metapack, and you can choose us for all destinations or just specific countries or services.
You’ve labelled your parcels, what next?
Once you’ve labelled your parcels, Asendia can collect them or receive them at our international distribution centres.
We then get them ready for the next leg of their journey by air or road, handle customs clearance, and handover to our carefully chosen final mile delivery partners.
Tracking
With our tracked international parcel services, you have access to our online tracking platform where you have visibility of all your parcels with the numerous carriers in one easy to use system.
Domestic
A simple return handling process to provide a local experience for your customers.
Delivery and beyond
In addition to our international packet and parcel delivery services and returns solutions, we offer many more integrated services to assist our e-commerce customers in succeeding around the world.
Order Fulfillment
Optimize your order fulfillment processes with the help of Asendia’s Fulfillment Centers.
Digital Solutions
We can help you sell more products to international customers, on your website and on marketplaces.
Marketing Mail
There are many benefits to engaging with customers offline as well as digitally. Find out about Marketing Mail.
e-tailers around the world choose e-PAQ by Asendia and are happy to share their experiences
Our customers include some of the biggest names in online retail, and innovative start-ups that are looking to take off internationally..
Urban Outfitters
International Fashion Retailer
Chilly's Bottles
International e-commerce company
